Home Short Codes Fail on Visited Networks
Short codes configured on the home network may not work while roaming, preventing subscribers from accessing familiar services.
Keep Home Short Codes Working While Subscribers Roam
We keep familiar home short codes working across visited networks by translating and routing requests to the correct home services in real time.
Challenges
Industry Challenges
Roaming Subscribers Turn to Customer Care
When familiar short codes stop working, subscribers rely on customer care for balance checks, top-ups, and other routine services.
Short-Code Failures Put Roaming Revenue at Risk
Limited access to top-ups, bundles, and self-service options can reduce service usage and encourage subscribers to switch to local alternatives.
Multi-Country Short-Code Mapping Is Complex
Different numbering plans and service configurations across visited networks make consistent short-code access difficult to manage at scale.
Service Experience Varies Across Destinations
Subscribers may encounter different short-code availability across roaming destinations, creating an inconsistent service experience.
Product Overview
Keep Essential Services Within Reach While Roaming
Short Codes is our carrier-grade roaming short-code translation platform built on the PRISM Service Creation Platform. We intercept short-code requests from outbound roamers and translate and route them to the appropriate home operator services.
Across voice, USSD, and SMS short codes, the platform maintains access to balance inquiries, top-ups, customer care, self-service menus, emergency services, and promotional services across roaming destinations.
The outcomes are clear
01
Consistent Short-Code Access While Roaming
02
Lower Customer Care Demand
03
Stronger Roaming Revenue Retention
04
Simpler Multi-Country Management
05
Faster Service Rollout
Capabilities
Product Capabilities
Real-Time Short-Code Translation
Intercept and translate short-code requests in real time, routing subscribers to the appropriate home operator service.
Comprehensive Service Coverage
Support short-code services across voice, USSD, and SMS, covering key subscriber, commercial, and emergency service categories.
Centralized Multi-Country Management
Manage short-code mappings across roaming destinations from one platform, with AI-assisted validation for conflicts, duplicates, and numbering-plan changes.
Multi-Generation Network Support
Support MAP for 2G/3G, Diameter for 4G, and SBI for 5G SA to maintain short-code services across network generations.
AI-Enhanced Routing
Use ML to optimize routing, predict translation failures, and suggest new translation entries based on subscriber usage patterns.
Real-Time Monitoring & Analytics
Track short-code requests, translation success, failures, and service performance across roaming destinations.
Emergency Services Routing
Ensure emergency short codes such as 112, 911, 999, and local equivalents are routed correctly, with fail-safe logic that prioritizes emergency requests.
Roaming Suite Integration
Integrate with Welcome SMS and other roaming platforms to provide consistent service information and access throughout the roaming journey.
Process
How It Works
01
Detect Short-Code Requests
Identify voice, USSD, or SMS short-code requests made by subscribers while roaming.
02
Identify Roaming Context
Determine the subscriber, visited network, destination, and requested home service.
03
Apply the Correct Translation
Match the short code to the appropriate destination-specific number or service route.
04
Route to the Appropriate Service
Direct the translated request to the correct home or local service endpoint.
05
Return the Service Response
Deliver the service response to the subscriber through the relevant voice, USSD, or SMS channel.
06
Monitor & Optimize
Track service performance, failures, and routing patterns to continuously improve short-code availability.
Results
Key Outcomes
Maintain Self-Service Continuity for 100% of Roamers
Preserve access to familiar home-network services across supported roaming destinations.
Reduce Roaming-Related Customer Care Calls by 30–40%
Enable subscribers to complete routine transactions through familiar short codes, reducing dependence on customer care.
Protect Roaming Revenue from Local SIM Migration
Maintain access to top-ups and roaming services that help subscribers stay connected to the home network. For one operator with 80% prepaid subscribers across 12 ECOWAS markets, local SIM migration fell by 35%, recovering an estimated $2.8M in annual roaming revenue.
Increase Roaming Data Monetization
Make roaming bundle purchase and activation easier through familiar short codes. For one operator where the short code failed across 60% of visited networks, restoring access increased bundle uptake by 28% and roaming data ARPU by 15%.
Reduce Operational Complexity
Centralize short-code translation and routing across multiple roaming destinations instead of managing country-specific configurations separately.
Extend Customer Care Access Across Roaming Destinations
Maintain access to critical customer care services across more markets. For one operator, an enterprise customer-care short code was restored across 45+ destinations, enabling 24/7 access to care and supporting enterprise service commitments.
Deploy in Weeks, Not Months
Accelerate service rollout across priority roaming markets, with the top 50 destinations deployable within 4–6 weeks.