Automated Roaming Assist (ARA) is an AI powered utility enabling proactive Roaming Subscribers issue resolution 1 to 1 and enhancing Customer Experience Management while Increasing the NPS score. ARA provides a Omni-Channel experience management in Issue Resolution of subscribers Profile, Handset, Product and Pack related issues while also assisting in Product and Pack Upsell and increasing Roaming Revenues for Operators.
Intelligent Roaming Assist offers advanced, proactive solutions for roaming issues, ensuring seamless connectivity and addressing potential problems before they impact the user experience.
Bots enhanced with advanced analytics and sophisticated machine learning algorithms provide intelligent, data-driven functionalities, enabling them to make informed decisions, adapt to changing conditions, and improve their performance over time.
This solution demonstrates effective utilization across multi-technology roaming markets, including 2G, 3G, 4G, VoLTE, and 5G networks. By supporting a wide range of technological standards, it ensures seamless connectivity and interoperability for users, regardless of the network generation they are operating in.
This solution supports an omni-channel experience, allowing users to seamlessly interact across multiple platforms and channels. It also ensures a quick response time, providing timely and efficient service regardless of the channel used. This combination enhances user satisfaction by delivering a consistent and responsive
